Our Mission & Vision

Our Mission

At Citylink Travel, our mission is to make travel simpler, safer, and more enjoyable for everyone.
We are dedicated to providing personalized travel experiences that fit each client’s needs — whether it’s a business trip, a family holiday, or a sacred Umrah journey.

We believe travel should never be stressful. That’s why we focus on transparency, reliability, and comfort in every step of the journey — from planning and booking to arrival and return.

Our mission is guided by five key values:

  • Customer Satisfaction: We listen, plan, and deliver exactly what our clients need.

  • Integrity: Honest pricing, genuine service, and complete transparency.

  • Innovation: Adapting the latest travel technology and global trends to improve customer experience.

  • Commitment: Always available to support our travelers before, during, and after their trips.

  • Community Care: Promoting ethical tourism and responsible travel practices.

We aim to be the most trusted and recommended travel agency for both local and international travelers.

Our Vision

Our vision is to establish Citylink Travel as a leading name in the travel and tourism industry — recognized for excellence, reliability, and customer care.

We aspire to build a platform where every traveler, regardless of budget or destination, can enjoy a smooth and worry-free travel experience.

We envision a future where:

  •  Every traveler from Bangladesh can explore the world with confidence.

  • Every pilgrim experiences a peaceful and well-organized Umrah journey.

  • Every corporate client finds tailored travel solutions for business success.

  • Every holidaymaker discovers new destinations with ease and excitement.

Our long-term goal is to become a one-stop global travel brand — connecting people, cultures, and opportunities through exceptional travel services.